Case Study: Volvo boosts service revenue and CSI with TEXT2DRIVE

Volvo - Customer Case Study

Volvo dealerships were looking for a better way to keep service customers engaged, reduce no-shows, improve CSI scores, and recover missed revenue from declined repairs and other follow-up opportunities. To address these challenges, Volvo worked with TEXT2DRIVE, using its text messaging and communications platform to streamline customer communication.

TEXT2DRIVE implemented automated service appointment reminders, declined service reminders, CSI survey requests, service status updates, and other text-based tools to help Volvo dealerships connect with customers more efficiently. The results included an average of $102,091.80 pay per dealer from appointment reminders over three months, a 9.1% increase in repair order success, 11.8% of declined-service recipients returning for service within 30 days, a 141% increase in CSI survey completions, and a 35% average boost in CSI scores.

Volvo