Case Study: Volkswagen boosts service revenue and CSI with TEXT2DRIVE

Volkswagen - Customer Case Study

Volkswagen dealerships were looking for a way to reduce service no-shows, improve customer communication, and boost CSI scores without adding extra workload for staff. They turned to TEXT2DRIVE, a text messaging and communications platform designed for automotive dealerships.

Using TEXT2DRIVE’s automated service reminders, declined service reminders, recall alerts, CSI survey requests, video MPIs, and SPEED CHECKOUT™, Volkswagen dealerships increased repair order success by 10.9%, generated $101,810.58 in pay per dealer from appointment reminders over three months, and earned $8,076.16 per dealer from declined service reminders. TEXT2DRIVE also helped drive a 35% average CSI score increase, a 141% jump in survey completion, a 54% decrease in parts obsolescence, and strong customer adoption of mobile payment, with 92% opting to pay online.

Volkswagen