Case Study: Sandberg Volvo Cars boosts dealership CSI score with TEXT2DRIVE

Sandberg Volvo Cars boosts CSI score by 25 points with TEXT2DRIVE

Sandberg Volvo Cars, a dealership in Lynnwood, Washington, needed to improve communication with its service customers and raise its low Customer Service Index (CSI) score. The service manager, Dave Bushnell, sought a better way to connect with customers and turned to the vendor TEXT2DRIVE for its text messaging platform.

By implementing TEXT2DRIVE's software, the dealership utilized mass texting with personalized templates and AI automation to communicate efficiently. This solution led to a dramatic 25-point increase in its CSI score, from 71 to 96, within just a few months. The improvement propelled the dealership to the number one CSI spot in its market and significantly sped up repair authorizations, demonstrating TEXT2DRIVE's measurable impact.

Sandberg Volvo Cars