Case Study: Porsche boosts service revenue and CSI with TEXT2DRIVE

Porsche - Customer Case Study

Porsche dealerships were looking for a better way to improve service communications, reduce missed appointments, and drive more revenue without adding workload for staff. Using TEXT2DRIVE’s text messaging and communications platform, they aimed to keep customers engaged through automated reminders, updates, and survey requests.

TEXT2DRIVE implemented automated service appointment reminders, declined service reminders, CSI survey requests, mobile checkout, and other texting tools for Porsche dealerships. The results included an average of 331 repair orders per dealer per month, $210,066.72 in pay per dealer over three months from appointment reminders, a 16.1% increase in repair order success, a 141% increase in CSI survey completions, and a 35% rise in CSI scores.

Porsche