Case Study: Lexus boosts service revenue and CSI with TEXT2DRIVE

Lexus - Customer Case Study

Lexus dealerships partnered with TEXT2DRIVE to improve service communications, reduce missed appointments, and keep customers engaged without adding extra workload for staff. Their challenge was turning more service opportunities into revenue while also improving customer satisfaction and CSI scores.

TEXT2DRIVE implemented an automated text messaging and communications platform with service appointment reminders, declined service reminders, recall alerts, CSI survey requests, and mobile checkout tools. The results included an average of 1,707 repair orders per dealer per month, $446,159.13 in pay per dealer over three months from appointment reminders, a 16.6% increase in repair order success, 35% higher CSI scores, and a 141% increase in surveys completed.

Lexus