Case Study: Jaguar boosts service revenue and CSI with TEXT2DRIVE

Jaguar - Customer Case Study

Jaguar dealerships needed a better way to reduce missed service opportunities, keep customers informed, and improve CSI scores without adding more work for staff. To help address these challenges, they used TEXT2DRIVE’s text messaging and communications platform, including automated service reminders and customer communications tools.

With TEXT2DRIVE, Jaguar dealerships automated appointment reminders, declined service reminders, CSI survey requests, and other text-based communications. The results included an average of 467 repair orders per dealer per month, $77,570.31 in pay per dealer over three months from appointment reminders, a 5.4% increase in repair order success, 141% more CSI surveys completed, and a 35% average CSI score increase.

Jaguar