Case Study: Hyundai boosts service revenue and CSI with TEXT2DRIVE

Hyundai - Customer Case Study

Hyundai dealerships were looking for a better way to keep customers engaged, reduce missed service appointments, and improve communication without adding extra work for staff. TEXT2DRIVE’s text messaging and communications platform helped them automate customer outreach across service, sales, and CSI touchpoints.

Using TEXT2DRIVE, Hyundai dealerships deployed automated service reminders, declined service reminders, recall alerts, CSI survey requests, and mobile checkout tools. The results included an average of $46,696.11 in pay per dealer from appointment reminders over three months, a 4.2% increase in repair order success, $5,876.70 in RO pay from declined service reminders, $11,938.82 in recall pay over two months, and a 35% average increase in CSI scores, while 92% of SPEED CHECKOUT™ customers chose to pay online.

Hyundai