Case Study: Sandberg Volvo Cars boosts CSI scores with TEXT2DRIVE

How Sandberg Volvo Cars Improved Their Dealership CSI With TEXT2DRIVE

Sandberg Volvo Cars, a dealership in Lynwood, VA, was struggling with low CSI scores, time-consuming customer calls, inefficient internal communication, and a lack of automation for repetitive service processes. They turned to TEXT2DRIVE to improve communication and streamline service operations.

Using TEXT2DRIVE’s automated text messaging software and pre-built message templates, Sandberg Volvo Cars replaced many phone calls with text outreach and gave employees a shared, easy-to-use communication interface. The result was a CSI increase from 71% to 96%, a move to the top CSI spot in their market, a 50% reduction in call volume, faster response times, and a major efficiency gain that saved service advisors about 40 hours per month.

Sandberg Volvo Cars

David Bushnell

Service Manager