Case Study: Hebert's Town & Country transforms CSI scores with TEXT2DRIVE

How Hebert's Town & Country Used TEXT2DRIVETM To Improve Their CSI Score

Hebert’s Town & Country needed a better way to communicate with service customers and improve customer satisfaction scores in their service department. They turned to TEXT2DRIVE, a text-messaging communication platform designed to streamline dealership service interactions, reduce phone calls, and keep customers better informed throughout the repair process.

By implementing TEXT2DRIVE across the full service workflow—from appointment setting and write-up to progress updates, authorization, pickup, and post-service follow-up—Hebert’s Town & Country saw major CSI gains. Service advocacy rose from 70.6% to 93.1%, overall service advisor scores increased from 75.4% to 96%, fixed first visit improved from 85.6% to 94.4%, and survey completions jumped from 681 to 2,092, showing a strong measurable impact from TEXT2DRIVE.

Hebert's Town & Country

John Frazier

Hebert’s Town & Country