Case Study: Chevrolet boosts service revenue and CSI with TEXT2DRIVE

Chevrolet - Customer Case Study

Chevrolet dealerships worked with TEXT2DRIVE to improve customer communications, reduce no-shows, and capture more service revenue with less staff effort. The challenge was keeping customers engaged across service, recall, and sales interactions while also improving CSI scores and dealership efficiency.

TEXT2DRIVE provided a text messaging and communications platform with automated service reminders, declined service reminders, recall alerts, CSI survey requests, mobile checkout, and video MPIs. The results included an average of 1,073 repair orders per dealer per month, $97,978.91 in pay per dealer from appointment reminders over three months, a 7.2% increase in repair order success, a 35% average CSI score increase, and a 54% decrease in parts obsolescence, showing measurable impact across service and customer satisfaction.

Chevrolet