Case Study: Audi boosts service revenue and CSI with TEXT2DRIVE

Audi - Customer Case Study

Audi partnered with TEXT2DRIVE to improve customer communications and reduce missed service opportunities. The dealership group needed a better way to keep service customers informed, encourage appointment attendance, and boost CSI without adding more work for staff.

TEXT2DRIVE implemented its text messaging and communications platform, including automated service appointment reminders, declined service reminders, CSI survey requests, service status updates, and mobile checkout tools. As a result, Audi dealerships saw a 17.2% increase in repair order success, $337,671.42 in pay per dealer over three months from appointment reminders, $9,094.87 in RO pay per dealer from declined service reminders, and a 35% average CSI score increase, while 92% of SPEED CHECKOUT™ users chose to pay online.

Audi