Case Study: Metropolitan Community College frees up staff time with Text-Em-All

Metropolitan Community College cuts weekly calling time from 12 hours to 30 minutes with Text-Em-All

Metropolitan Community College faced a challenge with scattered call lists across its multiple departments and campuses. This disorganized system made coordinated outreach difficult and pulled staff away from their primary customer service duties. The college needed a centralized solution to handle its calling campaigns efficiently, which led them to the vendor Text-Em-All.

Text-Em-All provided an intuitive automated calling system that consolidated the college's outreach. The solution featured list de-duplication and built-in opt-outs, saving money and ensuring compliance. This allowed staff to focus on conversations with students instead of the calling process. The results were significant, with weekly calling time reduced from 12 hours to just 30 minutes, enabling two people to manage outreach that once required multiple teams and reach roughly 10,000 prospects per quarter.

Metropolitan Community College