Case Study: Red Oak Sanitation doubles response rates and cuts costs with Text-Em-All

Red Oak Sanitation Doubles Response Rates and Cuts Costs with Text-Em-All

Red Oak Sanitation, a customer service-oriented waste and recycling company, needed a better way to communicate with customers after its outdated texting platform drove up costs, lacked message-delivery visibility, and struggled with performance issues. The company turned to Text-Em-All to improve customer communication and streamline messaging for reminders, billing updates, service delays, and other notifications.

Using Text-Em-All’s messaging platform and Broadcasts feature, Red Oak Sanitation made communications easier for staff to manage and track, with little training needed. The results were strong: Text-Em-All helped Red Oak Sanitation double customer response rates, save thousands of dollars by eliminating inbound message charges, and gain clearer visibility into message delivery and management.

Red Oak Sanitation

Jessenia A.

E-Communications Manager