Case Study: Westmorland Ltd streamlines customer service and reporting with Tevalis

Westmorland Ltd rolls out 4 kiosks and 4 EPOS terminals with Tevalis

Westmorland Ltd, a family-run business operating motorway service areas, sought to upgrade its outdated hospitality technology to support its ongoing growth and ensure high-quality customer service across its various sites. Their challenge was to find a comprehensive EPOS system from a vendor like Tevalis that could provide in-depth reporting, powerful integrations, and the flexibility to adapt to their unique business model, which includes both sit-down restaurants and quick-service takeaways.

Tevalis implemented a solution featuring EPOS terminals, self-service kiosks, and a kitchen management system at Westmorland's Gloucester site. This created a streamlined customer journey, busted queues, and provided live business data. The results included maximized efficiency and revenue, with Jon Lees, Head of Technology, highlighting the fantastic reporting suite and seamless integrations as key benefits that empower business analysis and planning for the future.

Westmorland Ltd