Case Study: Recteq achieves digitized, searchable product knowledge and faster customer support with Tettra

Tettra helped convert Recteq Grills their internal knowledge from paper binders to a searchable, easy to update digital repository of product information

Recteq, an e‑commerce company that sells grills, coolers, tumblers, condiments and apparel, was growing rapidly and needed fast, reliable access to detailed product information. Until partnering with Tettra, Recteq kept that knowledge in physical binders assembled by media associates, which made updates slow, labor‑intensive and error‑prone as product specs and shipping details changed frequently. Tettra’s knowledge‑management platform was chosen to digitize and centralize that information.

Recteq scanned its binders into Tettra to create a searchable, easy‑to‑update repository, added step‑by‑step diagnostic guides and used Tettra’s Slack integration for seamless access. The change let the team make “one quick change” in Tettra instead of updating dozens of binders, enabled daily updates to shipping maps and specs, and made the platform business‑critical—improving findability, reducing labor and increasing accountability across customer service.

Recteq

Aaron Stone

Customer Service Training Supervisor