Case Study: RAIN (voice & conversational UI agency) achieves tight, scalable product & engineering processes with Tettra's knowledge management platform

RAIN - Customer Case Study

RAIN, a voice and conversational UI agency working with clients from Amazon to Headspace, needed tighter, more consistent product and engineering processes to support a roughly 20-person product/engineering organization. Jason Herndon, VP of Products, sought a knowledge management tool that would simplify documentation and enforce clear playbooks without the complexity of heavier platforms — and chose Tettra as the lightweight solution to capture processes, requirements, and team rituals.

Tettra was implemented as a central repository of engineering, product, and operations playbooks, with templates and subcategories to speed common workflows. The result, according to Jason, is a scalable “outsourced brain” that reduces repetitive questions, speeds onboarding, and helps the team follow tight processes so they can move faster and focus on innovation — benefits driven directly by Tettra’s simplicity and structure.

RAIN

Jason Herndon

VP of Products