Case Study: SmartBug Media achieves an accessible, searchable internal knowledge base with Tettra

How Tettra Helped HubSpot’s highest-rated inbound marketing agency create an accessible, searchable, easy-to-use internal knowledge base

SmartBug Media, an inbound marketing agency and HubSpot’s #1 rated inbound partner, struggled with scattered institutional knowledge stored in Google Docs that was hard to find and manage. To create an accessible, searchable internal knowledge base, SmartBug partnered with Tettra and chose Tettra’s knowledge-management platform to centralize documentation and permissions.

Working with Tettra, SmartBug migrated its entire Google Docs library into a single Tettra repository, kept links contained there, and rolled out intuitive training content; adoption was rapid (full company usage within two weeks) and employees can now find information in seconds. Tettra’s solution standardized processes, sped onboarding, reduced time spent searching for answers, and reinforced consistent client delivery across teams.

SmartBug Media

Jessica Vionas-Singer

Director of Inbound Marketing