Case Study: GrandPad achieves a single source of truth and faster support with Tettra

GrandPad - Customer Case Study

GrandPad, a product-and-service company that builds tablets and companion software to help seniors stay connected, needed a single source of truth for fast, phone-based customer support and company-wide documentation. Their knowledge was scattered across Zendesk, Confluence, Google Docs and local files, so GrandPad adopted Tettra’s knowledge base/wiki to give the whole team a unified place for processes, support answers and onboarding materials.

Using Tettra (with Slack and Google Workspace integrations and Google Groups permissioning), GrandPad consolidated all documentation into one searchable system, streamlined onboarding, and enabled employees to self-serve answers before escalating. As a result, Tettra reduced redundant questions, improved confidence that teams were viewing up-to-date information, sped up onboarding, and even enabled a smooth asynchronous launch of a new tool (YouEarnedIt) without the usual flood of follow-up questions.

GrandPad

Isaac

Co-founder