Case Study: Geckoboard achieves faster support resolution and higher customer satisfaction with Tettra

Geckoboard - Customer Case Study

Geckoboard, a data-dashboard provider serving thousands of customers, needed to maintain very fast, global customer support with a 10-person team distributed across time zones. Their documentation was scattered across Google Docs and Zendesk, which became messy, outdated, and made remote onboarding and rapid responses difficult — so they adopted Tettra as a single source of truth for team knowledge and documentation.

Using Tettra to organize policies, runbooks, troubleshooting guides and more (with Slack integration), Geckoboard sharply reduced the need to wait on colleagues, sped up issue resolution, and helped the team preserve fast first-response and full-resolution metrics. Tettra’s knowledge base also increased cross-team adoption (engineering, marketing, people ops), saving time, reducing resolution times, and contributing to higher customer satisfaction.

Geckoboard

Luis Hernandez

VP of Customer Success