Case Study: Pensions Management Institute achieves maximum exam security and outstanding support with TestReach

Pensions Management Institute - Customer Case Study

The Pensions Management Institute (PMI), the UK’s largest membership body for pension professionals, needed a more secure and sustainable way to run its high-stakes Spring and Autumn exams after moving online during the COVID-19 pandemic. Its previous remote proctoring setup caused serious concerns around exam integrity, compliance with Ofqual expectations, and poor candidate support, leaving the PMI exam team overwhelmed on exam days.

PMI chose TestReach’s online assessment and remote invigilation platform, using its secure desktop application, live invigilation, lockdown controls, and integrated helpdesk support. TestReach has helped PMI deliver more streamlined, transparent, and secure exams, reduced pressure on the exams team, and improved candidate support and operational control. PMI says it now runs around 20 exam papers for roughly 1,500 candidates annually with far less stress and significantly stronger security and reporting.

Pensions Management Institute

Keith Hoodless

Director of Lifelong Learning