Case Study: British Association for Counselling and Psychotherapy (BACP) achieves streamlined, secure remote invigilation and reduced logistics with TestReach

BACP Teams Up with TestReach to Transform their Certification Process with All Assessments Delivered via Remote Invigilation

The British Association for Counselling and Psychotherapy (BACP), the UK professional body for counsellors and psychotherapists, was hampered by an in‑house entry‑assessment system that required a weekly team to travel and set up 50 laptops in hotels and conference centres and suffered frequent equipment, data‑transfer and support issues. After reviewing suppliers, BACP chose TestReach for its complete assessment platform with integrated remote invigilation.

TestReach delivered a full assessment application with professional remote invigilation (audio, video, screen‑share), question authoring, auto‑scoring and a moderation dashboard; BACP launched remotely‑invigilated exams in April 2018 and now runs six remotely‑invigilated sessions a month. The TestReach solution eliminated the weekly travel and laptop setup, freed staff to focus on other projects, improved reliability and security, streamlined marking and moderation, and generated uniformly positive candidate feedback.

British Association for Counselling and Psychotherapy

Eve Orton

Quality Assurance Supervisor