Case Study: Kinguin achieves high-quality customer service with Testportal

Kinguin reaches 3 million satisfied customers with Testportal

Kinguin, a global e-commerce game sales platform, faced the challenge of maintaining high-quality customer service standards across its large, multilingual support team as it grew rapidly. Their initial strategy of paper-based tests and peer observation was ineffective. To ensure consultants kept up with a frequently changing product offer, they implemented knowledge assessments using Testportal.

By automating its knowledge tests with Testportal, Kinguin was able to remotely assess its entire team, immediately review results, and accurately identify training needs. This solution was a pillar of the company's strategy, contributing to a low negative feedback rate, shortened problem-solving time, and high team efficiency. This helped Kinguin achieve 3 million satisfied customers in less than three years.

Kinguin