Case Study: European Online Pharmacy boosts prescription upload success with TestMu AI

European Online Pharmacy lifts prescription upload success to 97% with TestMu AI

A European online pharmacy, facing significant customer complaints due to an inability to reproduce prescription upload failures on untested Samsung devices, partnered with TestMu AI. Their challenge was a lack of comprehensive test coverage across the real browser-device combinations used by their customers, which left them unable to identify and fix critical issues.

By implementing TestMu AI's Automation Cloud, the pharmacy integrated real device testing into their Jenkins pipeline, enabling parallel execution across thousands of device configurations. This solution reduced test execution time by 87%, increased browser-device coverage by 20x, and directly led to a 15% improvement in prescription upload success, raising the rate to 97% and cutting related customer complaints by 85%.