Case Study: a regional health insurance provider cuts enrollment errors 92% with TestMu AI

A regional health insurance provider cut enrollment errors 92% with TestMu AI

The customer, a regional health insurance provider, faced a significant challenge during its open enrollment period when over 3,000 members received incorrect benefit information due to undetected device-specific rendering issues. Their internal QA lab of only eight devices could not replicate the hundreds of configurations used by members, leading to compliance concerns and overwhelmed service teams. To solve this, they turned to the vendor TestMu AI and its Real Device Cloud to achieve comprehensive test coverage.

By implementing TestMu AI, the provider could test its platform on thousands of real device configurations, including the specific Samsung and LG models that had caused previous errors. This solution enabled them to identify and fix CSS, JavaScript, and screen size bugs before the next enrollment. The results were a 92% reduction in enrollment errors, test cycle time reduced from 11 days to 3, and test coverage expanded from 8 devices to over 10,000 configurations, ensuring a flawless experience for members.