Case Study: Quick-Service Restaurant Chain boosts mobile revenue with Testlio

Top 20 food and drink app boosts revenue via a seamless mobile app feature rollout with Testlio

Quick-Service Restaurant Chain, a top-20 food and drink app producer, needed to validate a new mobile ordering and rewards experience before rolling it out nationally. With a biweekly release cycle and limited exposure to devices, locations, and payment scenarios, the company turned to Testlio to improve QA for its iOS and Android app, including payments, usability, and end-to-end customer journeys.

Testlio used a fully managed, networked testing approach with expert testers, real devices, and on-location “in-the-wild” testing to check hundreds of device, OS, payment, and order combinations. The team found critical issues such as double charges on Android, gift card tipping failures, and slow order fulfillment at one location; after fixes, the client launched confidently, saw 2x growth in new users/downloads after release, and the app update contributed to a 30% increase in annual mobile sales.