Case Study: Kin Insurance standardizes bilingual hiring with Testlify

Kin Insurance standardizes bilingual hiring with Testlify and reaches a 66% candidate completion rate

Kin Insurance, a fast-growing home insurer, needed a better way to assess bilingual licensed agents for high-volume hiring than its legacy tool from Criteria Corp. The challenge was to consistently evaluate critical on-the-job skills like typing accuracy, spoken fluency in Spanish, and live-call judgment that resumes and generic tests could not measure.

Testlify implemented a custom, white-labeled solution built around the role, featuring a bilingual Spanish mock-call test, an insurance-specific typing test, and computer-literacy checks. This program, integrated with Kin's Ashby ATS, screened 797 candidates with a 66% completion rate. Testlify provided Kin with a standardized, repeatable process to evaluate candidates consistently across all customer-facing licensed roles.

Kin Insurance