Case Study: Digital Care improves hiring accuracy and saves time with TestGorilla

How TestGorilla transformed Digital Care’s hiring process

Digital Care, a South African BPO company serving large enterprise telecom clients, needed a better way to screen candidates after relying on CVs and short phone interviews led to mis-hires. The team wanted to assess skills and personality more accurately, and turned to TestGorilla to improve its hiring process.

Using TestGorilla skills assessments, Digital Care introduced a more structured workflow to shortlist candidates, invite the strongest performers to interview, and hire or retain top talent for future roles. The approach made hiring more objective and efficient, helped reduce bias and blind spots, and saved the company over $1,500 while improving candidate quality and the overall hiring experience.

Digital Care

Francois Allison

Operational Manager