Case Study: Click&Boat improves customer support hiring quality with TestGorilla

Setting and exceeding hiring standards

Click&Boat, a leading European online boat rental platform, needed to rapidly and effectively hire seasonal customer support staff for its summer surge. Their previous manual skills assessment process was inconsistent and made it difficult to objectively compare a high volume of candidates. To solve this challenge, they turned to the skills assessment platform TestGorilla.

Using TestGorilla, Click&Boat implemented a standardized assessment to evaluate key skills like English proficiency and cognitive ability. This provided objective data to rationalize their hiring decisions. The solution delivered clear results: the top 20% of scorers on the TestGorilla assessment became the top 20% of performers on their customer service team, proving to be 30% more productive on average than their peers.

Click&Boat

Jonathan Couverchel

Vice President of Customer Care