Case Study: Delegate CX builds a high-volume hiring engine with TestGorilla

Building a high-volume hiring engine

Delegate CX, a business process outsourcing company, faced the challenge of screening high volumes of applicants for a wide range of roles. Their manual process of resume reviews and interviews was unmanageable and failed to reliably identify candidates with the right potential. They turned to TestGorilla to create a consistent and efficient first filter for their hiring, especially for their training program for entry-level talent.

By implementing TestGorilla, DCX built role-specific assessments to screen for general comprehension and key traits. The platform's anti-cheating features ensured the integrity of the results. This solution allowed DCX to hire 50–100 people per month using TestGorilla as the first filter, saving time by cutting down on manual reviews and dramatically improving the quality of candidates admitted to training.

Delegate CX

Prince Jhay Agustin

Director of Talent Acquisition Operations