Case Study: Gett achieves faster production issue resolution with TestFairy

Testfairy Helps Gett Provide Fast Response to Pressing Production Issues, In No-Time!

Gett, the global on-demand mobility company, needed a faster way for its customer support team to understand urgent issues reported by taxi drivers and to escalate complex problems to R&D. With drivers often experiencing problems in real time, Gett faced the challenge of quickly seeing what happened on screen, handing off issues effectively, and identifying root causes for critical bugs and operational incidents.

TestFairy provided Gett with its mobile app insights platform, using iOS and Android SDKs to record videos, logs, events, and device metrics from the field. This gave support and R&D immediate visibility into driver experiences, dramatically reducing time to understand complaints and speeding up responses to production issues and crashes, helping Gett resolve problems in real time.

Gett

Maxim

Customer Tech Support