Case Study: Clink achieves faster bug resolution and higher sign-up rates with TestFairy

Clink - Customer Case Study

Clink, a startup offering investment solutions for small-scale savings accounts, needed a faster way to understand customer issues, identify bugs, and gather accurate feedback on new features as it grew quickly and released updates often. To help support and development teams respond more effectively, Clink turned to TestFairy, a mobile app experience and debugging platform.

With TestFairy, Clink’s support team could review user videos, logs, and device metrics to quickly understand what happened in each case, while R&D could diagnose and fix bugs without having to reproduce them manually. The result was faster ticket resolution, better communication between support and engineering, improved bug fixing, and a dramatic boost in registration rates after TestFairy revealed that removing an introductory page reduced drop-off in the sign-up flow.

Clink

Ram Holyland

Chief Technology Officer