Case Study: Veeva Systems achieves 50% reduction in 90-day aged accounts with Tesorio

Veeva Systems leverages Tesorio to reduce 90-day aged accounts by 50%

Veeva Systems, a leader in cloud-based software for the global life sciences industry, faced rapidly expanding global growth and a spreadsheet-driven collections process that was manual, inefficient, and risked damaging customer relationships. To automate collections, improve prioritization, and preserve a positive customer experience, Veeva turned to Tesorio’s collections automation platform, including dunning automation and team workspaces.

Tesorio implemented automated, segmented dunning campaigns, customizable messaging by delinquency stage, team workspaces for prioritization, and AI-driven payment-date predictions. As a result, Veeva cut 90-day aged accounts by 50%, reduced bad debt write-offs by 75%, doubled collections-team efficiency, slashed time spent on lower-priority accounts to under two hours per week, and improved collections forecasting accuracy with Tesorio.

Veeva Systems

Michael Renner

Senior Manager of Accounts Receivable