Case Study: GitLab achieves 30% reduction in billing time and improved cash flow with Tesorio AR Forecast

GitLab Cohorts AR Functions, Optimizes Daily Time Investment, and Enjoys Team and Cash Flow Wins Utilizing Tesorio AR Forecast

GitLab, an open core DevOps software company, faced an under-resourced, manual accounts receivable process that had become an afterthought. Sarah McCauley, Director of Billing and Accounts Receivable, inherited a global team handling 1,300–2,000 open recurring invoices weekly and saw agents spending roughly 45 hours a week on billing tasks. To modernize AR and scale the function, GitLab implemented Tesorio’s Accounts Receivable Forecast solution.

Using Tesorio’s AR Forecast and workbench for automated forecasting, prioritization, and real-time cash tracking, GitLab reduced routine billing time by about 30% (from ~45 to ~30 hours per agent), scaled the team (from 6 to 11 agents and growing), and improved receivables health—individual AR is 86% current, collective AR closed April at 80% current, and average DSO fell to 55 days. Tesorio’s platform also increased team engagement, enabled strategic work and career pathways, and helped lower bad debt while improving customer experience.

GitLab

Sarah McCauley

Director of Billing & Accounts Receivable