Case Study: ChowNow achieves streamlined accounts receivable and improved team efficiency with Tesorio

ChowNow Streamlines Customer and AR-Employee Experiences with Tesorio, Aligning Flexibility and Automation with Company Growth

ChowNow, a fast-growing online ordering solution for independent restaurants with over 7,000 clients issuing about 20,000 invoices per month, faced a scaling challenge: its 10-person billing team was bogged down in manual AR work—pulling weekly NetSuite reports and reviewing hundreds of failed transactions line-by-line across multiple Google Sheets—while managing thousands of low-dollar, due-upon-receipt invoices. To solve this, ChowNow engaged Tesorio to find a scalable, employee-friendly AR platform.

Tesorio replaced those manual, multi-document workflows with dashboards, automated updates, invoice routing and self-service tools that let AR staff own their work and collaborate with sales and leadership. Tesorio’s solution improved customer communications (routing invoices to the right recipients), reduced labor-intensive follow ups, enhanced internal visibility, and allowed ChowNow’s AR capabilities to scale with the business—becoming a “game changer” for the team and enabling the company to manage its 20,000 monthly invoices more efficiently.

ChowNow

Sarah Hagelin

Enterprise Billing & Collections Senior Manager