Case Study: Costa Crociere achieves streamlined procurement and paperless invoice processing with Tesisquare

Costa Crociere - Customer Case Study

Costa Crociere, Europe's leading cruise line, faced a highly complex procurement process for its fleet. Their challenge was managing thousands of purchase orders for supplies across numerous global suppliers through inefficient, manual methods like phone, fax, and email. They partnered with vendor Tesisquare to implement a web-based solution, P.O.INT, to digitalize and streamline the entire purchase order cycle, from order publication to supplier confirmation and exception management.

The Tesisquare solution provided a real-time portal for suppliers to receive orders, propose changes, and confirm deliveries. This system automated exception handling and integrated with the invoicing process for a complete paperless cycle. The results for Costa Crociere were significant, including a 30% reduction in supplier follow-up activities and a 25% increase in procurement department efficiency, enabling them to better serve their fleet.

Costa Crociere

Luca Mattazzi

Supply Chain Systems Director