Case Study: Santé Nadon Group improves audits and action tracking with Tervene

Santé Nadon Group compiles audits 4x faster with Tervene

Santé Nadon Group, a family business managing long-term care homes, faced significant administrative burdens from its paper-based audit and inspection processes. This system, which included tracking standards audits and IPAC inspections, created a heavy workload for managers and lacked visibility, making continuous improvement daunting. The company turned to the Tervene platform to modernize its operations and support its quality control teams.

By implementing Tervene's digital platform, Santé Nadon Group digitized its forms and audit processes. This allowed teams to perform over 60 inspections monthly on tablets, plan management committees, and track corrective actions efficiently. The solution delivered tangible results, including performing over 420 audits through the platform and compiling results four times faster. Tervene provided the tools for full visibility and prioritization, enabling 100% completion of planned audits and significantly relieving pressure on quality control teams.

Santé Nadon Group