Case Study: Kruger Products achieves connected daily management and operational excellence with Tervene

Operational Excellence Kruger Products’ Crabtree Plant Goes Digital to Support Daily Management

Kruger Products’ Crabtree Plant, part of the North American tissue manufacturer Kruger Products, needed a better way to support daily operations, structure communication, and keep frontline teams, support groups, and management aligned. The plant wanted a tool to document issues and opportunities more clearly, improve workload visibility, and standardize daily management practices across operations, maintenance, supervision, reliability, and leadership.

Tervene provided its connected daily management platform to digitize Gemba walks, meeting agendas, action plans, and issue tracking, helping teams categorize problems, assign corrective actions, and escalate unresolved items faster. With Tervene, Kruger Products improved visibility into recurring issues and management performance, strengthened collaboration and onboarding, and created a clearer history of actions and problem-solving—supporting a more disciplined, operational-excellence-focused daily management system.

Kruger Products

Olivier Proulx

Reliability Technician