Case Study: Mars Wrigley Confectionery strengthens daily management with Tervene

Mars Wrigley Confectionery Strengthens its Daily Management and the Structure of their Meetings with Tervene

Mars Wrigley Confectionery, the global confectionery manufacturer, wanted to digitize and strengthen its daily operations management at its plant in France. To support its operations system, the company needed a better way to centralize field management tools, structure team communication, standardize issue escalation, and improve problem-solving across shifts. Tervene was selected as the connected manager platform to help modernize its daily management system and meeting structure.

With Tervene, Mars Wrigley Confectionery implemented digital audits, inspections, Gemba walks, and structured operational meetings to improve visibility and follow-up across safety, quality, production, maintenance, and other functions. The company completed more than 1,100 audits and over 6,500 Gemba walks, with nearly 95% of audit tasks and corrective actions completed and more than 97% of identified issues resolved, converted into tasks, or opportunities. Tervene helped Mars Wrigley improve traceability, proactive decision-making, and cross-team collaboration while strengthening control over operations.

Mars Wrigley Confectionery

Michaël Menzi

Lean Manager