Case Study: DK SPEC improves operations and communication with Tervene

DK SPEC - Customer Case Study

DK SPEC, a manufacturing company based in Lévis, QC, is a market leader in industrial cutting tools and specialized equipment. The company faced challenges in its “assembled” projects, where complex non-standard equipment had to be created and assembled quickly, requiring tighter coordination between engineering and production and better communication between managers. DK SPEC turned to Tervene and its team building app to improve control of operations and reduce delays and inefficiencies.

With Tervene’s app and individual coaching, DK SPEC shifted from reactive to proactive management and helped junior supervisors build stronger skills. The results included quicker and more regular Gemba Walks, better traceability of issues with photos and timestamps, and faster conversion of recurring problems into improvement opportunities. Supervisors’ daily walking distance dropped from 15,000 to 8,000 steps, and communication between shifts became systematic and fluid thanks to Tervene.

DK SPEC

Sandro Caruso

Production Manager