Case Study: Greenleaf Trust achieves 77% employee engagement with Terryberry 360 Recognition

Employee Recognition for Financial Institutions

A Financial Institution facing pressure to retain talent, boost employee engagement and reinforce its mission turned to Terryberry and its 360 Recognition platform. The organization needed an easy-to-manage recognition program to reduce turnover, lift front-line service and align day-to-day behaviors with core values.

Terryberry implemented 360 Recognition—combining service awards, peer recognition, points/rewards, a recognition mailbox and analytics—to create frequent, values-based recognition moments. The program drove measurable engagement (Financial Institutions using 360 Recognition average 77% program engagement, with participants engaging about 20.8 times in six months) and supports outcomes tied to recognition programs (lower turnover, higher profits and improved customer satisfaction).