Case Study: $3-Billion Heavy Equipment Company achieves stronger employee engagement and faster insights with Terryberry

Driving Employee Engagement with Terryberry’s Survey Solution

The $3-Billion Heavy Equipment Company needed a better way to measure and improve employee engagement across more than 100 locations while preserving its values-based culture. Its homegrown survey system was slow, manual, and limited, forcing VP of Talent Development Dan Norris and his team to spend weeks processing data and making it hard to turn employee feedback into timely action. They turned to Terryberry’s Be Heard engagement survey solution.

Terryberry implemented Be Heard to automate survey processing and provide detailed analytics by job category, business unit, and eNPS, along with heatmaps and benchmarking. The result was a dramatic reduction in survey turnaround time from weeks or months to hours, plus stronger leadership decisions, policy changes driven by employee feedback, and better cultural consistency across the company’s growing footprint. Terryberry’s solution also expanded into new hire, exit, pulse, and recognition programs, helping the company take more action on employee needs and strengthen trust and loyalty.