Case Study: University of North Carolina at Greensboro achieves near-real-time I-20 processing with Terra Dotta

University of North Carolina at Greensboro achieves near-real-time I-20 readiness with Terra Dotta

The University of North Carolina at Greensboro (UNCG) faced significant challenges with its I-20 processing workflow for international students. The process, which relied on disconnected systems and manual spreadsheet tracking, created delays and limited operational visibility. To address these compliance-driven bottlenecks, UNCG partnered with vendor Terra Dotta to implement its ISSS solution.

By implementing Terra Dotta, UNCG streamlined its workflow, eliminating manual document re-uploads and spreadsheet tracking. The solution provided built-in reporting and analytics, which shifted the team to proactive oversight and improved audit readiness. As a result, Terra Dotta enabled the university to achieve near-real-time I-20 readiness once documents are submitted, creating a scalable and resilient process for its growing international student population.

University of North Carolina at Greensboro

Adwoa Arhin

Business Analyst at UNC Greensboro