Case Study: Illinois State University streamlines study abroad advising with Terra Dotta

Illinois State University streamlines study abroad for 400+ students with Terra Dotta

Illinois State University, with a small study abroad team supporting over 400 students annually, faced the challenge of scaling its operations to expand access to global opportunities. The team needed to balance the day-to-day work of helping students get abroad with broader outreach efforts, all while ensuring a supportive and clear experience for students. To address this, the university partnered with its existing vendor, Terra Dotta, to unlock more from its platform and automate key processes.

Working with Terra Dotta, Illinois State implemented application triggers and automated workflows to streamline the advisors' review process, reducing repetitive tasks. The solution also included a website redesign using Terra Dotta's Site Builder and an enhanced Program Finder to improve the student experience and information clarity. As a result, the team achieved greater efficiency, spending less time on routine processes and fielding fewer basic questions from students, which allowed them to focus more on meaningful, personalized advising.

Illinois State University