Case Study: California State University, Los Angeles streamlines international student compliance with Terra Dotta

California State University, Los Angeles clears 400+ SIS changes in under 3 weeks with Terra Dotta

California State University, Los Angeles faced significant challenges in its International Student & Scholar Services (ISSS) office following a budget reduction and staffing shortages. With only one Designated School Official, processing times doubled and the team struggled to manage the high volume and complexity of compliance work for its hundreds of international students. This strain threatened the university's ability to provide its signature personalized student support.

By implementing Terra Dotta's SEVIS Coordinator as a Service, the university streamlined its administrative workflows. The solution from Terra Dotta cleared a backlog of over 400 SIS changes in under three weeks and enabled the issuance of 775+ I-20 invitations in a single semester with 100% accuracy. This dramatically reduced the lag time from student admission to document issuance, allowing the understaffed team to reclaim time and restore its focus on student-facing advising.

California State University, Los Angeles