Case Study: BiC achieves greater IT visibility and efficiency with Tero's centralized dashboards and reports

BIC reduces ticket aging with Tero's centralized dashboards

BIC, an international company known for its pens, lighters, and razors, faced a challenge with fragmented IT data from multiple systems, which hindered visibility into performance across regions. The company partnered with Tero by Nortal to centralize its key performance indicators and provide more efficient service monitoring for its Centers of Excellence.

Tero by Nortal implemented a solution using Power BI to create advanced, user-friendly dashboards that unified data from various sources including Remedyforce, ServiceNow, and Active Directory. This provided BIC's IT team with a global view of operations, resulting in reduced ticket aging, increased visibility and efficiency, and a significant positive impact on the company's processes and performance.

BiC