Case Study: a mid-sized freight forwarder saves 300+ hours a month with Terminal49

Freight Forwarder Saves 300+ Hours and Thousands of Dollars a Month on Container Tracking

A mid-sized freight forwarder, customs broker, and NVOCC was facing a cumbersome and costly manual process for tracking container shipments. Their team spent countless hours each week manually checking various steamship, terminal, and rail websites to find data, a reactive system that was error-prone and led to thousands of dollars in annual demurrage fees. This outdated workflow also posed a significant risk to customer trust. They turned to Terminal49 to find a modern solution.

Terminal49 provided an automated container tracking platform with a centralized dashboard that aggregates accurate, real-time data from multiple sources. The solution gave the team a single, reliable view of container statuses and a specific "containers at risk" tab to proactively identify problems. Implementing Terminal49 saved the company roughly 300 hours per month in employee time and eliminated thousands of dollars in annual fees. More importantly, Terminal49 enabled the freight forwarder to become a more credible partner by providing reliable, proactive updates to their customers.