Case Study: a large full-service freight transportation company increases shipments and reduces call volume with Terazo

Large Full-Service Freight Transportation Company - Customer Case Study

Terazo worked with a large full-service freight transportation company that needed to meet and exceed retailer requirements while improving shipment visibility and managing customer communications more efficiently. The company wanted a better way to track shipments across the shipping lifecycle and reduce the volume of incoming calls about delivery status.

Terazo implemented an integrated, API-based shipment tracking system and added Twilio SMS and natural language processing to automate status updates and delivery appointment scheduling. The solution also supported white labeling for big box retailers, helping the company increase shipments while reducing call volume and improving the overall customer experience.