Case Study: a global proctoring company achieves secure, scalable remote proctoring with Terazo and Twilio Flex

Developing Secure, Compliant, And ReliableCustomer Service Platforms Using Twilio Flex

Terazo partnered with Global Proctoring Company, which needed to urgently transition from an in-person to an online test proctoring model during the COVID-19 pandemic. Their existing video solution was unstable and lacked scalability. Terazo identified Twilio Flex as the ideal platform to build a secure, compliant, and seamless remote testing experience for the customer's users across various industries.

Using Twilio Flex and TaskRouter, Terazo developed a robust virtual platform that replicated the in-person testing and security protocols. The solution provided secure video, voice, and chat capture, intelligent task routing, and instant scalability. This empowering solution from Terazo enabled the global proctoring company to not only continue its operations but also thrive during a difficult transition, ensuring a reliable and high-quality experience for all users.