Case Study: a top-tier multinational bank decreases analyst processing times by 82% with Teramind

Top-tier Multinational Bank Decreases Their Analyst Processing Times by 82%

a top-tier multinational bank struggled with a complete lack of visibility into its customer due diligence department's workflows and processes. This absence of reliable, objective data prevented the bank from accurately gauging productivity, setting performance benchmarks, or anticipating staffing and resource needs for this critical function. To address this, they turned to Teramind and its user behavior analytics platform.

By implementing Teramind's solution, which leveraged in-app field parsing and BI reports, the bank gained unprecedented insight into analyst activities. The granular data revealed that a process assumed to take over 100 hours was actually completed in under 20, and it identified 11 unnecessary steps. As a result, Teramind helped the bank slash its analyst processing times by 82%, eliminate inefficiencies, and empower management to make informed, data-driven decisions about labor and process optimization.