Case Study: PING Inc. achieves rapid, accurate 48‑hour custom order fulfillment with Teradata active data warehousing

Active Data Warehousing Straight Shot to Success for PING

PING, Inc. is a family-owned, innovation-driven manufacturer of custom-fitted golf clubs with complex product variations and a premium service promise. Rapid growth and a highly configurable made-to-order model strained legacy systems and threatened PING’s customer service goals, so the company needed an IT platform that could support both fast transactional order processing and real-time decision support.

PING implemented a Teradata-based active enterprise data warehouse that unified transactions and analytics on one platform, powering production scheduling, inventory visibility and customer portals. The result: order-to-delivery dropped from six weeks to 48 hours, system availability exceeded 99% uptime, and PING gained real-time reporting and analytics (supporting 350 users, 1.75M queries/day and 12M serial records), reducing work‑in‑progress, improving forecasting, and enabling future global expansion and faster service targets.

PING Inc.

Doug Hawken

President and COO